Business Activities Checklist

This Business Activities Checklist sets out the following:

  1. All usual business activities carried on by a business, including operational processes and external dealings with your customers or clients, third parties and vendors or suppliers;
  2. Actors for each business activity;
  3. Areas of law that may apply to such business activities; and
  4. Codes of conduct, obligations and commitments that may apply to such business activities.

This Business Activities Checklist may be used as a guide for identifying compliance obligations and compliance commitments, and when creating a Primary Compliance Register as part of the organisation’s compliance management system development process.


  1. Product and service development 1
  2. Business planning. 2
  3. Marketing. 2
  4. Sales. 2
  5. Accounts. 3
  6. Fulfillment and support 3
  7. Corporate governance and finance. 4
  8. Human resources. 4
  9. IT and security. 4
  10. Document information. 5

Product and service development

Products and services being brought to market may be complex technically and commercially, with many variants and challenges. They include increased cost pressure, shorter market windows for new products, increased supply chain and product set up. Expanding and evolving regulatory compliance obligations create additional complexities especially if the product or service is offered in more than one jurisdiction.

Being legally compliant requires an awareness of rules and regulations, as well as knowledge of organisational commitments including contracts and leases. You may wish to consult a compliance consultant to help you with all the regulatory requirements that you must comply with, such as licences and registrations, contracts and leases.

Activities Actors Compliance Obligations
(Area of Law)
Compliance Commitments
(Contracts, Codes of Conduct etc)
  • Market analysis
  • Competitor research
  • Asset assessment
  • Parts and packaging
  • Product roadmap
  • Product team
  • Marketing team
  • Vendors
  • Suppliers
  • Industrial espionage
  • Product safety
  • Business licence or permit
  • Environment
  • Industry-specific laws e.g. alcohol, food & beverage, banking, financial services, insurance, property etc
  • Non-disclosure agreement
  • Heads of agreement
  • M&A, JVA, vendor, supply, software development, agency agreements etc
  • Industry-specific code of conduct

Business planning

Business planning activities cover business strategic decisions such as pricing, build or buy decisions, expansion planning, business systemisation, exit planning and the like.

Compliance requirements in any business planning activity should take into account rules relating to illegal trade practices and contractual commitments. Pricing rules and regulations, including international regulations, need to be considered.

Activities Actors Compliance Obligations
(Area of Law)
Compliance Commitments
(Contracts, Codes of Conduct etc)
  • Pricing
  • Build, buy or partner decision
  • Distribution strategy
  • Product team
  • Vendors
  • Suppliers
  • Partners
  • Pricing rules and regulations
  • Anti-competitive conduct
  • Other prohibited trade practices
  • Profitability and discounting requirements
  • Reseller, distribution, supply agreements etc
  • Business strategy
  • Industry-specific code of conduct

Sales and marketing

Compliance requirements relating to marketing and promotional activities conducted by the business depend on the type of marketing activity to be implemented. For example, direct or email marketing require adherence to anti-spam regulations while advertisements of consumer products are subject to a range of consumer protection regulations.

In all instances, collateral produced for marketing and promotional activities must not be misleading and the collection, use and disclosure of a customer’s personal information must be in compliance with privacy rules.

Additionally, handing out brochures, leaflets and other promotional materials around public property, posting bills and spruiking (where the business entices walk-in passers-by to their shop or outlet) may require a permit and under state environment protection legislation, it may be illegal to place advertising material on a vehicle.

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